Maxmedia, a leading creative agency in sectors with purpose, have achieved a Net Promoter Score (NPS) of 76, following its annual client satisfaction survey.
An NPS score over 70 is widely recognised as ‘world class’ and this achievement confirms Maxmedia’s position as a leading organisation in customer centricity.
Jon Pendrill, Managing Director of Maxmedia, said, “The team at Maxmedia work tremendously hard to deliver a responsive and innovative service for clients and we’re delighted that these efforts have been recognised”
This achievement follows closely on the heels of Maxmedia’s shortlist for Campaign of the Year at the Affordable Housing Awards 2023.
It’s the third year running that Maxmedia have been shortlisted for Campaign of the Year – each year with a different client.
Jon added, “I’d like to thank our clients for their vital feedback each and every year.
“At Maxmedia, we’re always striving to improve and deliver better value for clients and without feedback – we wouldn’t be able to do this.”
Net Promoter Score (NPS) is a simple, yet effective metric that measures customer satisfaction and loyalty.
It’s based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.
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